Store Policy

RETAIL STORE POLICIES

EXCHANGES


We will gladly accept exchanges on unopened products returned to either of our stores within 30 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
We do NOT accept any returns or exchanges on Sports Card products.

 

SELLING & TRADING CARDS

We often buy/trade various Single Slabs, Pokémon & some Sealed Wax. All requests for selling to us must be submitted through our website before being brought to the store. You can find our buy lists here with more information:
https://www.mintink.ca/pages/sell-your-collection
We typically offer both cash and store credit options for trades. Store credit is issued in the form of an electronic gift card which you can use either online or in-store.

 

IN-STORE PICKUPS

If you have ordered products through our website and chosen the in-store pickup option, your order will be shipped to the store you selected. These orders are held for at least one month after fulfillment unless otherwise stated. At time of pick-up, we require a valid government issued PHOTO ID (i.e. Driver's license, Passport, Health Card) that is not expired to confirm identity matches our records.  If you would like to designate someone else to pick up on your behalf, you must contact us by email (info@mintink.ca) or phone (416-827-9141) with your order number and your delegates name and phone number.  Please note, your delegate is also required to provide the valid ID mentioned earlier or we will not provide them with the content. 

You will receive an email once your order is ready for pickup. You can also check the status of your orders by logging in to your account and viewing your order history. Orders with the status "Fulfilled" are available for pickup or have already been picked up. Please do not expect to pick up your order until it has been fulfilled. Usually this takes 24-48 hours from the time of purchase but can take longer if there are extraneous circumstances.

 

ONLINE STORE POLICIES

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.

  • Mintink is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered. If you are concerned about theft/porch pirates please request for pickup at the checkout phase.

  • Small tears, scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official distributors & we take all necessary precautions to ensure your package arrives in great condition.

  • If an order is shipped to a 3rd party company, freight forwarder or similar, Mintink assumes no responsibility for any damages or issues that may arise from their services.

  • Mintink is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control..

  • Mintink is not responsible for customers entering incorrect/incomplete shipping info. Should an item not be properly delivered due to an incomplete/incorrect address provided to us - we assume no responsibility for the loss incurred. Additional shipping charges may be required if mail is returned to us (sender), customers will be contacted directly.

 

WHEN WILL MY ORDER SHIP/ BE DELIVERED?

Most orders are being processed and shipped in 1 to 3 business days after your order is placed. We are always doing our best to make sure your order is sent as quickly as possible!

ORDER ADJUSTMENTS 

Due to our efforts to get customers their orders as quickly as possible, our staff may be unable to respond to and process order modification requests before the orders get shipped out. We have increased our dedicated online customer service staff to mitigate this issue, but order modification requests may still not be possible in instances where an order has begun its fulfillment journey.
Changes to existing orders can be made by contacting our shipping department at shipping@mintink.ca
Shipping info changes must be made by a staff member. Changing the information on your account will not change the order details on our end. You must contact us if you need to update this information.
Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.

IN-STORE PICKUPS

At checkout you will have the option to select In-Store Pickup at one of our locations. If selecting this option, we require a valid government issued PHOTO ID (i.e. Driver's license, Passport, Health Card) that is not expired to confirm identity matches our records.  If you would like to designate someone else to pick up on your behalf, you must contact us by email (info@mintink.ca) or phone (416-827-9141) with your order number and your delegates name and phone number.  Please note, your delegate is also required to provide the valid ID mentioned earlier or we will not provide them with the content. 
Your order will typically be ready for pickup within 48hrs, however in rare cases if an item is located outside of the warehouse in one of our store locations it could take an additional 1-2 business days. Please do not come to the store or phone us expecting to pick up your order before it is ready. We will not be able to assemble your order on the spot. Please contact us about your order only if you have not received a pickup notification three days after it was placed.

WHERE DO WE DELIVER?

Currently we ship anywhere within Canada and the United States of America. Certain products cannot be shipped to the United States of America due to publisher restrictions.

SHIPPING RATES FOR ADDRESSES WITHIN CANADA

Shipping rates within Canada vary by province and are available in both express (1-2 days) and standard (3-8 days) options. These parcels are sent via Canada Post. Oversized Orders or Orders to Remote Areas are Subject to Additional Fees. You Will be contacted accordingly.

SHIPPING RATES FOR THE UNITED STATES OF AMERICA

We are not responsible for any customs, duties, or other fees incurred after the initial transaction has processed.
Oversized Orders or Orders to Remote Areas are Subject to Additional Fees. You will be contacted accordingly.

SHIPPING RATES FOR COUNTRIES OUTSIDE OF NORTH AMERICA

For other countries worldwide we do ship Globally, however additional shipping charges may be applied. Please contact shipping@mintink.ca before making your purchase! We reserve the right to cancel/refund all online orders if we suspect any potential issues with the parcel delivery.

SALES TAX

All orders are taxed according to your Province, Territory or State.

DELIVERY INSTRUCTIONS

If you have a last minute change/request or instructions which require special attention please contact the shipping department at shipping@mintink.ca

DAMAGED ITEMS

In the unfortunate event that you receive any damaged items in your parcel, please contact us at shipping@mintink.ca with your order number and a description of the problem. Please also provide a photo of the problem if possible.


If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items. Superficial scuffing/tearing/damage on Sports Card Sealed Product that has no impact on the internal contents will not qualify as such and will be reviewed on a case-by-case basis for approval.

ONLINE SALES RETURNS

At this time, we do NOT allow product returns. If you have any issues regarding your purchase with us, please contact Info@mintink.ca

OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES OR REMOTE LOCATIONS

In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment. 
If a product increases in cost to us from distribution, in rare circumstance we reach out to you in order to pay an updated rate for the item. (For example, if an items cost to us increase so much that we are selling it at a loss). You will be contacted regarding this and invoiced accordingly.

PRODUCT AVAILABILITY

All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order.

QUANTITY & ORDER ADJUSTMENTS

We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order.

STORE CREDIT/GIFT CARD POLICY

Should Store Credit/Gift Card be issued to a customer for any reason it is non-refundable and cannot be transferred or converted to another payment method or currency.
 
WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND. 

 

CONTEST POLICY

All promotional content prizes must be collected in person at our Vaughan location. We can facilitate shipping, but please note that shipping fees are not covered and will be charged accordingly.