Retail Store Policies 

Exchanges and Returns 

Returns are accepted for unopened products within 14 days of purchase. - Products must be in their original condition, unopened, and accompanied by a valid receipt.  For full details on our policies, please refer to our Return, Refund, and Exchange Policy.   

Selling & Trading Cards 

We often buy or trade various Single Slabs, Pokémon products, and some Sealed Wax. 
- All requests to sell to us must be submitted through our website prior to visiting the store. 
- View our buy lists and additional information here: https://www.mintink.ca/pages/sell-your-collection. 
- We offer cash and store credit options for trades. Store credit is issued as an electronic gift card, usable both online and in-store. 

Any individual or business selling goods to Mintink must provide valid identification. This ensures that all transactions are legitimate, traceable, and compliant with applicable laws.

In-Store Pickups 

When selecting the in-store pickup option for your online order: 
- Orders are shipped to your chosen store and held for at least one month after fulfillment unless otherwise stated. 
- You must present valid government-issued photo ID (e.g., driver’s license, passport, or health card) at pickup. 
- To authorize someone else to pick up your order, email support@mintink.ca or call (416-827-9141) with the order number, and provide the delegate’s name and phone number. The delegate must also present a valid ID.
 
You will receive an email when your order is ready for pickup. Most orders are prepared within 24–48 hours, though certain circumstances may require additional time. 

Online Store Policies 

At Checkout

By completing a purchase, you agree to our Terms of Service and all policies stated on this page. 
 

Shipping and Delivery

Mintink is not responsible for misplaced, stolen, or lost parcels that are marked as delivered by the parcel service. To ensure secure delivery, customers should consider selecting in-store pickup or choosing a shipping option that requires a signature upon delivery.

International and Remote Shipping

- Mintink is not responsible for customs duties, taxes, or delays caused by customs inspections. 
- Orders to remote locations or oversized shipments may incur additional fees. You will be contacted accordingly. 

Damaged Items 

If your order arrives damaged: 
- Notify us at shipping@mintink.ca within 24 hours of delivery, including photos of the damaged items. 
- Damages to packaging that do not affect the product’s contents may not qualify for compensation. 

Order Adjustments 

We strive to process orders quickly and cannot guarantee modifications once the order has begun fulfillment. 
- For adjustments to existing orders, email shipping@mintink.ca as soon as possible. 
- Address changes must be processed by our staff. Updating your account does not change order details already placed. 

Product Availability and Oversized Orders 

- All orders are subject to product availability. If an item is oversold, we will contact you to remove the item or make necessary adjustments. 
- Oversized or custom orders may require additional shipping fees, which will be communicated if applicable. 

Store Credit/Gift Cards 

Store credit and gift cards are non-refundable, non-transferable, and cannot be exchanged for other payment methods. 

Contest Policy 

All promotional prizes must be collected in person at our Vaughan location. Shipping can be arranged for an additional fee. 

Sales Tax 

All orders are taxed based on the destination province, territory, or state in accordance with applicable laws.